okayplay Privacy Policy for Philippine Players

What We Collect and Why It Matters

1. Information We Collect

When you register and use okayplay, we collect personal information that is necessary to operate your account, verify your identity, and comply with applicable Philippine regulations. This includes your full name, date of birth, residential address, email address, and contact number. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals. During your sessions on the platform, we automatically collect technical data including your IP address, device type, browser version, and session timestamps. This technical data helps us secure your account, detect unusual activity, and improve platform performance for all Filipino players. We do not collect more information than is necessary, and we only retain data for as long as required by law or platform operations.

2. How We Use Your Information

Your personal data is used primarily to create and maintain your account, process transactions in Philippine pesos, and verify your eligibility to use the platform. We use your contact details to send you account notifications, security alerts, and — where you have opted in — relevant promotional communications about new features or offers. Transaction and session data is analysed to detect fraud, money laundering, or any activity that violates our Terms and Conditions. We may also use aggregated, anonymised data to understand how players interact with the platform and to improve our services over time. Your data will never be sold to third parties, and we will not share it with external organisations except where required by law or described in this policy.

3. Sharing Your Information

okayplay shares your personal information only where it is strictly necessary and lawful to do so. We work with trusted third-party service providers — including payment processors, identity verification services, and platform infrastructure partners — who are contractually required to handle your data securely and only for the purposes we specify. Where required by Philippine law, court order, or a request from a legitimate regulatory authority, we may be obliged to disclose certain account information. We do not share your data with advertisers, data brokers, or any external party for commercial purposes. All third-party partners we engage are required to maintain data protection standards consistent with applicable Philippine privacy regulations, including the Data Privacy Act of 2012.

4. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform works correctly on your device. Essential cookies are strictly necessary for the platform to function and cannot be disabled. Analytical cookies help us understand how players navigate the site so we can improve usability and performance. You can manage non-essential cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some platform features, such as saved preferences or session continuity. We do not use cookies to track your activity on third-party websites or to build advertising profiles.

5. Data Security

We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and okayplay's servers is encrypted using secure protocols. Account access is protected by password authentication, and we strongly encourage all players to use a unique, strong password and to enable any available two-factor verification. Our security team actively monitors for suspicious activity and will notify you promptly if we detect any potential compromise of your account. Despite these measures, no online platform can guarantee absolute security; you are also responsible for keeping your login credentials private and not sharing them with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

6. Your Rights Under Philippine Law

As a Filipino player, you have specific rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information. You have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data where it is no longer necessary for us to retain it. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances. To exercise any of these rights, contact our support team at [email protected] with your request and account details. We will respond to all data rights requests within the timeframe required by applicable regulations, and at no charge for standard requests.

7. Retention of Data

We retain your personal data for as long as your account is active and for a reasonable period after account closure, as required by Philippine financial regulations and anti-money laundering obligations. Transaction records are typically retained for a minimum of five years from the date of the transaction in compliance with applicable law. After the mandatory retention period has passed, your data will be securely deleted or anonymised. You may request early deletion of non-mandatory data by contacting [email protected], subject to our legal retention obligations. We periodically review the data we hold to ensure we are not retaining information longer than necessary.

8. Children's Privacy

okayplay is strictly for adults aged 21 and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from anyone under the legal gaming age. If we become aware that a minor has registered an account or provided us with personal data, we will immediately close the account, delete the data, and — where appropriate — report the matter to the relevant regulatory authority. Parents and guardians who believe a minor may have accessed the platform should contact us immediately at [email protected]. We use age verification procedures during registration to prevent underage access to the platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect. The effective date at the top of this page will always reflect the most recent version. Continued use of okayplay after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information. For any questions about this policy, visit our FAQ page or contact us directly.

Last updated: 1 January 2025. Questions? Contact [email protected] or visit the FAQ page.